Link Hills Pharmacy is located in the Watercrest Mall, adjacent to the Shoprite entrance. It boasts an A-grade rating with the Pharmacy Council and has been meeting the healthcare needs of our community since 1974!
The passion and commitment to personal service have been the foundation that keeps this community health pharmacy alive and vibrant.
Pauline Randles has owned the pharmacy since 2010. She has expanded her qualifications and is registered as a Primary Healthcare Therapist and Counsellor with the Pharmacy Council. This accreditation enables her to consult with patients, provide advice, and dispense certain prescription items, such as antibiotics and injections. This service is aimed at offering convenience to non-medical aid patients, including domestic workers, with a nominal consultation fee applicable.
Pauline is supported by pharmacists Heather Shepperson, Susan Baker and Inge Joyner, who manage a capable team of assistants.
“Prevent disease rather than treat it” – that is Pauline’s ethos and she is qualified to keep you healthy in today’s challenging and stressful commercial world. Our rushed lifestyles and demands need to be balanced to ensure optimal health.
After all “health is wealth” so avoid medical bills and pop in for key tips on how to prevent and combat illness.
Why is there an increase in irritable bowel and anxiety? We have some answers and tested solutions.
Pauline Randles purchased Link Hills Pharmacy from the original owner, Patrick Lewis, in 2010. “It was great taking ownership of the first pharmacy in the upper highway which Patrick opened in 1975” says Pauline. Her passion lies in preventative healthcare, and with her Primary Care Drug Therapy qualification, she is licensed to consult with patients. Additionally, she holds a S22A permit, enabling her to dispense certain prescription medications, such as antibiotics for most ailments, and administer injections. This allows her to provide her customers with affordable extended healthcare. She focuses on advising her patients on their chronic diseases and disease prevention, emphasising the adage that health is wealth!
Heather has been a dedicated member of the Link Hills Pharmacy team since 2011 and is one of the dispensary managers.
Susan joined the Link Hills team in 2023 and brings extensive experience, knowledge, and passion to her role.
Inge has been a part of the Link Hills Pharmacy team since 2023 and her dedication shines through her work.
Charity Mokoena has been our locum pharmacist since March 2025 and brings a wealth of experience
Sandy has been serving the Upper Highway community as a pharmacist for over 30 years.
Viviene, a qualified Post Basic Pharmacist Assistant, has been an asset to Link Hills Pharmacy since 2023.
Dombile has been with Link Hills Pharmacy since 2025. She is a caring pharmacist assistant with experience in both retail and hospital settings.
Zinhle is a dedicated Post-Basic Pharmacist Assistant with valuable experience from the public hospital sector.
Shelly-Lynn has been a valued member of Link Hills Pharmacy since 2015.
Mandy has been a valued member of Link Hills Pharmacy since 1991.
Irene has been a valued member of Link Hills Pharmacy since 2021.
Thobile has been a dedicated member of the Link Hills Pharmacy team since 2016.
Vanessa has been a member of Link Hills Pharmacy since 2023.
Nolly has been with Link Hills Pharmacy since 2025 and has been working with customers since 2014.
Nontokozo joined Link Hills Pharmacy in April 2025 and brings over 5 years of customer service experience to her role.
Rosemary plays a vital role in ensuring the smooth daily operation of Link Hills Pharmacy.
Fikile has been a valued part of the Link Hills Pharmacy team since October 2023.
If you’ve ever had medication delivered from Link Hills Pharmacy, chances are you’ve met Glynn.
Siobhan has been Link Hills Pharmacy’s accounts manager since 2016.
Sthembile joined Link Hills Pharmacy in 2020. Her dedication to managing stock and deliveries ensures that essential medications are always available for our customers.
Nonny has been a valued member of Link Hills Pharmacy since 2018. As our efficient Stock Controller and Creditors Administrator, she ensures everything runs smoothly behind the scenes.
Melody has always had a passion for good health and nutrition. She fulfilled her dream by studying Holistic Nutrition after which, she opened her practice - "Be Well With Mel." As a holistic nutrition practitioner, she understands the factors that influence one's health and helps her clients to improve their health by getting to the root cause of their issues and then applying a personalized plan based on their unique needs. Melody is a big road runner - from 4km time trials to the Comrades and anything in between. Another runner to look out for at the next Comrades Marathon! Fashion and designing her own styles are also hobbies she enjoys. She loves spending time with her husband and children on the beach.
Qualified lay counsellor with 20 years
Angelique's passion is skin care. She has been in the beauty industry for 15 years and loves working with the Esse brand, which she has been working with for the last 5 years. She loves working with people and is very passionate about body and skin wellness. Contact her for skin analysis, lymph drainage, and beauty advice.
Pauline Randles purchased Link Hills Pharmacy from the original owner, Patrick Lewis, in 2010. Prior to taking ownership, Pauline had worked with Patrick intermittently while locuming and pursuing further studies in Primary Health Care, Business Management, and Psychology. “It was great taking ownership of the first pharmacy in the upper highway which Patrick opened in 1975” says Pauline. Her passion lies in preventative healthcare, and with her Primary Care Drug Therapy qualification, she is licensed to consult with patients. Additionally, she holds a S22A permit, enabling her to dispense certain prescription medications, such as antibiotics for most ailments, and administer injections. This allows her to provide her customers with affordable extended healthcare. Owning an independent community pharmacy comes with numerous challenges and rewards, which fuels Pauline’s dedication and commitment to personalized service. She focuses on advising her patients on their chronic diseases and disease prevention, emphasizing the adage that health is wealth! Supported by Heather, sister Cindy and the entire staff, Pauline remarks “We have a good team and we all work well and have fun together – that’s important” Since 2018, their 24-hour emergency call-out service has been an added benefit to all residents of the upper highway.
Heather has been a dedicated member of the Link Hills Pharmacy team since 2011 and is one of the dispensary managers. Beyond dispensing prescriptions, Heather provides invaluable insights on medication, dosage, and potential side effects. Her expertise helps customers make informed decisions about their healthcare, ensuring they feel confident that their well-being is a top priority at the pharmacy. In her leisure time, Heather enjoys reading and gardening, further highlighting her nurturing and attentive nature both in and out of the pharmacy setting.
Susan joined the Link Hills team in 2023 and brings extensive experience, knowledge, and passion to her role. She has held positions in the pharmaceutical industry as a Pharmaceutical Representative, Sales Manager, Product Manager, and Business Unit Manager, and has a strong background in retail pharmacy. Susan is committed to providing the best and most efficient care, always keeping the patient at the heart of healthcare.
Inge has been a part of the Link Hills Pharmacy team since 2023, and her dedication shines through her work. She exudes a welcoming demeanour, characterised by compassion and kindness, creating an environment where patients feel at ease and genuinely cared for. The only thing that beats her passion for the pharmacy is her family. During her leisure time, Inge finds solace in activities such as reading and scrapbooking, demonstrating her appreciation for creativity and relaxation outside of her professional responsibilities.
Charity Mokoena has been our locum pharmacist since March 2025. She brings a wealth of experience from both the public and private sectors, having worked in the Depot, public hospitals, and private hospitals. Her time in community pharmacy has honed her ability to engage with patients, listen attentively, and understand their needs—enhancing her holistic approach to patient care. Outside of work, Charity enjoys baking, spending quality time with her family, and exploring the journey of motherhood at her own pace.
Sandy has been serving the Upper Highway community as a pharmacist for over 30 years. She joined Link Hills Pharmacy in 2014 as a locum and has been a valued part-time member of our team ever since. With a wealth of experience and a genuine passion for patient care, Sandy brings warmth and expertise to every interaction. Outside of the pharmacy, she enjoys spending time in nature, especially visiting game reserves and birdwatching.
Viviene, a qualified Post Basic Pharmacist Assistant, has been an asset to Link Hills Pharmacy since 2023. Although it wasn’t her initial career choice, she has discovered a profound love for her work over her nearly 30-year tenure in the pharmacy industry. With a deep-rooted passion for serving and assisting others, Viviene has found fulfillment in her role, considering it the perfect fit for her skills and aspirations. Outside of her professional endeavors, Viviene finds joy in various interests and hobbies. Needlework, crafts, and reading occupy her leisure time, reflecting her creativity and appreciation for the arts. Additionally, she treasures moments spent with her children and grandchildren, prioritizing family bonds and creating lasting memories with her loved ones.
Dombile has been with Link Hills Pharmacy since 2025. She is a caring pharmacist assistant with experience in both retail and hospital settings. Passionate about helping patients stay on top of their medications, she specialises in our blister pack service, making dosing simple and stress-free. With excellent communication skills and a friendly, helpful approach, Dombile loves connecting with people and supporting them in maintaining their health and wellbeing.
Zinhle is a dedicated Post-Basic Pharmacist Assistant with valuable experience from the public hospital sector. She has a genuine passion for helping people and is committed to creating a warm, friendly environment for every patient who walks through our doors. Since joining Link Hills Pharmacy in 2025, Zinhle has become known for her caring nature, her willingness to support patients with their health needs, and the joy and laughter she brings to the team. Her heart for people and her professional excellence make her a greatly valued member of the Link Hills Pharmacy family.
Cindy’s lifelong aspiration has always been to assist others. initially considering careers in nursing, veterinary care, or social work. Ultimately, she pursued her dream of becoming a nurse and has found immense fulfilment in her chosen path. Cindy has had the opportunity to positively impact numerous patients since joining Link Hills Pharmacy in 2020. Her dedication, compassion, and commitment to promoting health instills confidence in patients, assuring them of the quality care they will receive. Outside of her professional endeavors, Cindy finds joy and fulfillment in various hobbies and interests. She enjoys spending time in her garden, exploring the outdoors, immersing herself in reading, and visiting old bookstores and nurseries. These activities not only provide relaxation and rejuvenation but also reflect Cindy’s appreciation for nature, literature, and the simple pleasures of life.
With over 40 years in the nursing profession, Sister Ang has dedicated her life to caring for others. Specializing in surgical nursing, she spent a decade in the UK working with the NHS, gaining invaluable experience and expertise. Passionate about sharing her knowledge, she delights in inspiring, encouraging, and guiding others toward choices that benefit their health and wellbeing. Outside of nursing, Sister Ang is a keen golfer and gardener, a lover of nature and animals, and her favourite holiday destination is the iconic Kruger National Park. Helping others live healthier, happier lives is what truly brings her joy.
Shelly-Lynn has been a valued member of Link Hills Pharmacy since 2015. Combined with her previous pharmacy experience, her dedication to providing fast and efficient service has a positive impact, making Link Hills a trusted destination for customers. She has a passion for ancient history, holding a bachelor’s degree in both History and English. In her free time, she enjoys reading, watching historical series, and adult colouring
Mandy has been a valued member of Link Hills Pharmacy since 1991. With her many years of experience, she assists across all areas of the pharmacy. Originally interested in working with plants, Mandy discovered her passion for pharmacy and has never looked back. In her free time, she enjoys fishing, hiking, reading, watching sports, and spending time outdoors.
Irene has been a valued member of Link Hills Pharmacy since 2021. Her experience in the front shop and over-the-counter has given her a strong understanding of customer needs and the ability to provide expert assistance. She has a passion for natural medicine and enjoys being creative in the shop, arranging gift tables and helping with events. In her free time, Irene enjoys genealogy, scrapbooking, and reading.
Thobile has been a dedicated member of the Link Hills Pharmacy team since 2016. Although she initially studied accounting, her longstanding aspiration was to work in a field where she could help and care for others. Joining Link Hills Pharmacy allowed her to fulfil that passion, and she has valued the opportunity to support the community ever since. Thobile serves in the front shop, where she takes pride in providing friendly, attentive assistance to customers. Outside of work, she enjoys cooking, baking, and maintaining an active lifestyle at the gym.
Vanessa has been a member of Link Hills Pharmacy since 2023. She began her journey in the pharmaceutical industry in a previous role and is eager to continue growing in the field. Working as a cashier and front store assistant allows her to assist customers in many ways, and she also helps in the stockroom. Vanessa enjoys movies, documentaries, and spending time in nature. Since joining Link Hills Pharmacy, she has been completing modules to expand her knowledge. She also loves walking her dog, Smokie.
Nolly has been with Link Hills Pharmacy since 2025 and has been working with customers since 2014. She brings energy, friendliness, and a smile to every interaction. Previously, she worked as a cashier at McDonald’s and at a gym welcome desk, gaining valuable customer service experience. Nolly appreciates the support and learning opportunities at the pharmacy and remains committed to contributing positively to the team while providing excellent service to all our customers.
Nontokozo joined Link Hills Pharmacy in April 2025 and brings over 5 years of customer service experience to her role. She is a valued member of the team, known for her friendly and approachable nature. Passionate about providing a welcoming experience for every customer, Nontokozo ensures that everyone feels supported and cared for. In her spare time, she loves going hiking, which helps her relax, clear her mind, and stay refreshed for her work.
Rosemary plays a vital role in ensuring the smooth daily operation of Link Hills Pharmacy. She is responsible for maintaining a clean, hygienic, and safe environment, contributing significantly to the high standards of care we provide to our clients. Her attention to detail and commitment to excellence help create a professional and welcoming atmosphere for both customers and staff. Outside of her work, Rosemary enjoys dancing and cooking, bringing the same dedication and energy to her personal interests as she does to her responsibilities within the pharmacy.
Fikile has been a valued part of the Link Hills Pharmacy team since October 2023. Her joyful personality and genuine love for people make her an absolute delight to work with, and our customers appreciate her just as much as we do. As a dedicated driver, Fikile meets many wonderful people each day , something she considers a blessing in the job God has given her. Outside of work, she enjoys singing and serves on the worship team at her church. Her cheerful laugh and caring nature brighten every space she enters, and we’re grateful to have her as part of our Link Hills family.
If you’ve ever had medication delivered from Link Hills Pharmacy, chances are you’ve met Glynn. She has been a valued member of our team since 2020 and takes great pride in providing reliable, friendly, and patient-focused delivery services. Known for her caring nature and her ability to listen and connect with people, Glynn ensures that every interaction is handled with warmth and professionalism. Outside of work, she enjoys reading, watching series, gardening, and spending time outdoors. Her dedication, steady presence, and genuine compassion make her an important part of the Link Hills Pharmacy family.
Siobhan has been Link Hills Pharmacy’s accounts manager since 2016. With meticulous attention to detail, she manages transactions, maintains records, and ensures compliance. Her expertise is invaluable, contributing greatly to the efficiency and success of the pharmacy. In her free time, Siobhan enjoys reading, travelling, hiking, and spending time with her family.
Sthembile joined Link Hills Pharmacy in 2020. Her dedication to managing stock and deliveries ensures that essential medications are always available for our customers. She is currently continuing her studies in logistics. In her free time, Sthembile enjoys social media, watching movies, and spending time with friends.
Nonny has been a valued member of Link Hills Pharmacy since 2018. As our efficient Stock Controller and Creditors Administrator, she ensures everything runs smoothly behind the scenes. In her free time, Nonny enjoys cooking and spending quality time with her family.
