About Us

Link Hills Pharmacy is situated in the Watercrest Mall at the Checkers entrance. It has an A grade rating with the pharmacy council and has been meeting the health care needs of our community since 1974!

The passion for personal service has been the foundation that keeps this community health pharmacy alive and vibrant.

Pauline Rundles has been the owner of the pharmacy for the past 7 years. She has further qualified and registered as a Primary Health care Therapist and counsellor with the Pharmacy Council, which entitles her to consult with patients and offer advice and medication, including certain prescription items such as antibiotics and injections. This offering is targeted for convenience to non-medical aid patients including domestic workers. A small consult fee applies.

Pauline is backed up by pharmacists Heather Shepperson and Sandy Hazel as well as their capable team of assistants in the front shop.

“Prevent disease rather than treat it” – that is Pauline’s ethos and she is qualified on how to keep you healthy in today’s challenging and stressful commercial world. Our rushed lifestyles and demands need to be balanced to ensure optimal health.

Pauline and sisters Sylvia Williams and Nicole Blackburn are keen to help you on your road to health.

After all “health is wealth” so avoid medical bills and pop in for key tips on how to prevent and combat illness.

Why is there an increase in irritable bowel and anxiety? We have some answers and tested solutions.

Meet the Team

Pauline Randles

Pharmacist | Owner

Bought Link Hills pharmacy from original owner Patrick Lewis in 2010 having working with him previously for  periods whilst locuming and furthering her studies in Primary health care, business management and psychology. “It was great taking ownership of the first pharmacy in the upper highway which Patrick opened in 1975” says Pauline. Pauline’s passion is preventative health care and with her Primary Care Drug Therapy qualification she is licensed to consult with patients and has a S22A permit to dispense certain prescription medications e.g antibiotics for most ailments as well as administer injections etc. This helps her offer customers affordable extended healthcare. Owning an independent community pharmacy has many challenges and rewards which drives Pauline’s commitment to personalized service and advising her patients on their chronic diseases and how to prevent disease. Health is wealth! With the help of Heather, sister Cindy and all the staff. “we have a good team and we all work well and have fun together – that’s important” says Pauline.  Our emergency 24 hours after hours call out offering has been a benefit to all upper highway residents since 2018.

Siobhan Wood

Office Manager

I am Siobhan Wood and I am the accountant at Link Hills Pharmacy. I’m a qualified financial accountant with 15 years experience. Originally from Johannesburg, my husband and I moved to Hillcrest in 2015. We have 3 boys that makes life fun and busy. I have been at Link Hills Pharmacy since 2016 and I enjoy being a part of a owner managed business that is making a difference in our community. 

Heather Shepperson

Pharmacist | Partner

Qualified as a pharmacist from Wits university in 1987. Her passion has always been retail community pharmacy and she bought her own pharmacy in Victory Park Gauteng in 1994. In 2008 she moved to KZN and worked at St Mary’s hospital for 2 years focusing on HIV AIDS before joining Pauline at Link Hills Pharmacy where she feels “at home” again back serving the community. Her personal touch and empathy, together with excellent varied pharmacy experiences ensures the continued success of Link Hills Pharmacy which she co-manages. Her continued enthusiasm is a motivation to the staff and community at large.

Sandy Hazel

Locum Pharmacist

Has worked as a locum pharmacist at Link Hills since 2016. She has lived and worked in the upper highway area for the past 30  years, is a mom of 3 and a keen nature enthusiast.

Slindile Nxumalo

Basic Pharmacist Assistant

Worked in rural pharmacies before joining Link Hills Pharmacy where she gained great confidence in consulting with patients and ensuring they take their medication as prescribed. Pauline encouraged her abilities and registered her with Pharmacy Council and trained her up to gain her qualification as a Pharmacist Assistant, a role she now excels in. She is the right hand helper in the dispensary and loves solving stock problems and has a gift and memory in knowing peoples names and medicine history. She tends to sing her way through her pill counting and brightens up the mood during stressful demanding days. Slieor Precious as she is often called, is a great team player and her moto is “I care for each of my patients! They are not just a number”

Cindy Bradley


Did her nursing training at Groote Schuur Hospital and has extensive experience in Critical care Nursing, Hyperbaric and Primary Health care. Her specialty is Wound Care and she is well respected  in this field having helped in the healing of all sorts of wounds from bed sores to amputations and diabetic ulcers. Her special interests are Pain Management, auto-immune diseases like Fibromyalgia as well as thyroid and hormone health. “Her compassion and dedication is a gift – a true Mother Theresa and Florence Nightingale in one!” says Pauline. She enjoys nature and the outdoors and reads extensively in her spare time.

Nonny Ngcobo

Stock Controller

Had no previous experience in Pharmacy when she joined the Pharmacy at the start of 2020 but Pauline saw her humble yet bubbly confidence as something that could be harnessed. Under the coaching of Heather and Slie, she soon became proficient in stock loading and assisting with admin queries. She runs the daily  cashups, medical aid reconciliations and pending credits and reports to Siobhan and Tony in finance. Nonny is self motivated and has begun furthering her career in Accounting.

Shelly-Lynn Edouard-Betsy

Front Shop Manager

Has worked in community pharmacy for over 15 years, originally working part-time whilst at school and then during her studies at University where she received her Batchelors degree in English and Ancient History. Her passion to help people made her decide to join pharmacy full time. She has been part of the Link Hills Team since 2015 and her precision for detail lead her to managing the front shop and stock ordering. Her English major skills is put to good use in writing and editing health articles before Pauline or Heather sends them off to the media.

Thobile Dlamini

Front Shop Assistant

Originates from Underberg and left Jock Stores in Crestholme to join the Pharmacy, having aspirations to follow a nursing career.  She has had first aid experience in the Construction field. She is a respectful peoples’ person and loves the daily interactions with patients and her colleagues in serving the community. Her dream is to further her career as a pharmacy assistant, learning as much as she can about medication to ensure she is able to advise her patients in healthcare.

Mandy Smith

Front Shop Assistant

Started working at the age of 16 at Ellis Park Pharmacy and has worked in various community pharmacy settings as well as other retail spaces such as hardware and haberdashery as her hobbies are sewing and general fixit jobs. She joined Link Hills Pharmacy in 1991 under the ownership of Patrick Lewis who originally opened the pharmacy in 1975. Mandy has lived in Waterfall for over 20 years and during this time has developed solid relationships and trust with many of our loyal customers who come back for great advice on healthcare and animal care. “it is great have one on one relationships with customers who become friends” she says.

Sipha Ngoma

Front Shop Assistant

Is an energetic young man who joined n Link Hills pharmacy front shop team 8 months ago having previously worked at Hillcrest pharmacy before following project management studies. He enjoys using his certified knowledge and experience in pharmacy to serve the community with enthusiasm. His tireless, positive energy, motivation and willingness to further his skills and help wherever help is needed is a great asset. Sipha has 2 silver medals as a Comrades runner and is inspired by his 2 children and being a dedicated father. He loves running for miles in his spare time and his discipline is evident and a motivation to all.

Stembile Dangazele

Stock Receiving

Joined the Pharmacy as a stock assistant in August 2020  having just matriculated. Under the eye of Nonny and the dispensary team she has proven to be a fast learner, accurate and willing to go the extra mile. Sthembile’s growth in knowledge and confidence is very encouraging to Pauline and Heather and we look forward to capacitating her further during coming years.

Tony Hind

Projects Manager

Is a retired finance director, chartered company secretary and forensic accountant by profession. He assists Pauline in the strategic planning and  management of the pharmacy. “Pauline and Heather expend their energy all day in advising and helping customers, offering personalized and skillful advice and they don’t always have time to ensure the books balance. In todays tight economy I find it fulfilling to be able to assist with the finances along with Siobhan” says Tony.